Legal
Privacy Policy
This website sets no cookies, runs no analytics and carries no advertising trackers. The only personal information we hold from it is what you type into a form and send us. Separately, when a restaurant uses Excellence, that restaurant owns its data — we hold it on their behalf and we do not sell it, mine it or use it for anything else.
This policy explains what iVISION الرؤية does with personal information. It covers two quite different situations, and it is worth being clear which one applies to you:
- You are visiting this website — reading pages, or sending us an enquiry. Here we decide what happens to your information, so it is ours to answer for.
- You are a customer of a restaurant that uses Excellence, or you work for one. Here the restaurant decides what happens to the information; we simply operate the system that holds it, under their instructions.
1 · Who we are
iVISION الرؤية, commercial registration 1392075, Naama Building, 4th floor, Office no 44, Al Azaiba South, Sultanate of Oman. We are the controller of the personal information described below.
For anything in this policy, contact Contact@ivision.om or +968 9447 0531.
2 · This website
What we collect
Only what you send us. If you fill in a form on this site, we receive the fields you completed — typically your name, company or restaurant name, email address, phone number, what you are interested in, and your message. Where a form allows it, we also receive any file you chose to attach, such as a menu.
Our web host keeps standard server logs, which include the IP address a request came from. We do not use these logs to build a picture of individual visitors.
Cookies and tracking
This site sets no cookies of its own. There is no analytics, no advertising pixel and no social media tracker on any page. Nothing here follows you to another website.
The one third party involved in loading a page is Google Fonts, which serves the two typefaces the site uses. Requesting a font from Google means your browser contacts Google's servers, and Google receives your IP address as part of that request. If you would rather that did not happen, a browser extension that blocks third-party font loading will prevent it; the site remains readable without them.
Why we hold it, and for how long
We use what you send to answer you, to prepare a quotation or a demonstration, and to keep a record of what was agreed. We keep enquiries for as long as there is a live conversation, and afterwards only as long as we may reasonably need them — for a dormant enquiry that goes nowhere, that is normally no more than two years.
We do not send marketing email to people who have only made an enquiry, and we do not add anyone to a mailing list without asking first.
Files you upload
Where a form accepts an attachment, the file is stored on our web host and a copy is sent to our own mailbox. Please do not upload anything you would not be comfortable sending by email — a menu, a price list or a logo is exactly what these forms are for; identity documents, bank details and staff records are not.
3 · The Excellence system
When a restaurant runs Excellence, the system holds information that belongs to that restaurant: its menu and prices, its sales, its staff accounts, its suppliers, and whatever customer details it chooses to record.
The restaurant decides what goes in and what happens to it. We do not. We hold and process that information on the restaurant's behalf, to run the system and support it. In particular we do not sell it, we do not share it with other customers, we do not use one restaurant's figures to advise another, and we do not use it to train anything.
Access by our staff
Our people can reach a customer's system when they need to in order to set it up, fix a fault or answer a support request. That access exists to do the job asked of us, and for nothing else.
Getting your data out
A restaurant can export its own data at any time, and can ask us for a full copy. If a customer leaves, they take their data with them; we then delete or return it on request. We do not hold data back as leverage in a commercial dispute.
Optional features that involve third parties
Some parts of Excellence are optional, and a restaurant only turns them on if it wants them. Where one involves sending information outside our systems, that is stated plainly before it is enabled:
- WhatsApp messages and reports are delivered through a messaging provider, which necessarily receives the phone number and the message content.
- Photographing a supplier receipt to create a draft bill sends that image to an external service that reads it. It is off by default.
4 · Who else sees your information
We do not sell personal information, and we do not trade or rent it to anyone.
It is seen by others only in these situations: the companies that host our website and systems and deliver our email; the optional services named above, when a customer has switched them on; our professional advisers where they need it; and any disclosure the law actually requires of us.
5 · Where it is held
Our website and our systems are hosted with commercial providers whose servers may be located outside Oman. Where information is handled outside the country, we expect our providers to protect it to the standard described here.
6 · Keeping it safe
Access to customer systems is restricted to the people who need it and protected by individual accounts. Traffic to our sites and systems is encrypted in transit. Uploaded files are stored outside the publicly reachable part of the website.
No system is perfectly secure, and we would rather say that than imply otherwise. If something goes wrong that affects your information, we will tell you and tell you what we are doing about it.
7 · Your choices
You can ask us what we hold about you, ask us to correct it, ask us to delete it, or ask us to stop using it. Write to Contact@ivision.om and we will answer.
If your request concerns information held inside a restaurant's Excellence system — for example, you are a customer of that restaurant — the restaurant is the right place to ask, because it is their decision to make. Tell us and we will point you to them and help them action it.
8 · Children
Our services are sold to businesses. This website is not directed at children, and we do not knowingly collect information about them.
9 · Changes
If we change this policy we will update the date at the top of the page. Where a change is significant, we will tell existing customers directly rather than rely on them noticing.
10 · Contact
Questions, requests or complaints about privacy: Contact@ivision.om · +968 9447 0531 · Naama Building, 4th floor, Office no 44, Al Azaiba South, Sultanate of Oman.
See also our Terms of Use.